If you get the following error when trying to upload a student, you may need to change the following about the spreadsheet that you are uploading.
Error Message: CSV valid has invalid special character encoding. Please save your file in a UTF-8 format.
To resolve this, follow these steps in Excel:
- Open the spreadsheet
- Click File > Save As
- Select "CSV UTF-8 (Commas delimited) (.csv)
- Click save
- Upload this new spreadsheet