Aunt Bertha Analytics

Tier: Basic, Professional, Enterprise

Overview

Aunt Bertha’s Dashboards provide both high-level and detailed views of your social care network, community needs, and staff activity.

In addition to tracking the impact of your social care platform rollout, you will be able to monitor key metrics such as users, searches, connections with programs, and program participation that will help inform your social care platform’s success and generate valuable data for your community partners.

The Benefits of Our Analytics Suites

Always Available, Updated Daily: Your analytic suites are always available on your Site Analytics page, and are updated daily, meaning you don’t have to wait until the end of the month to gather key insights.
Filters and Data Ranges: Analytic suites allow you to change various filters and data ranges, meaning you can slice and dice data in the way you want.
Downloadable: Dashboards and reports are available to download as a CSV files if your team wants to further analyze the data.

Choosing the Right Report

Each report in the Aunt Bertha Analytic Suite answers different questions you may have, and thus focuses on a different piece of functionality.

When deciding on which dashboard you want to use, first think about the questions you want to have answered, and the information you’re trying to gather to answer those questions.

Below is a helpful chart listing out which dashboard corresponds to what kind of questions:

Report Name	Questions Answered
Site Activity
Site Activity Summary	How many and what type of people are interacting with the platform? How are these users engaging with the tool? What are the trends over time around users, or how users engage with the tool?
Search Activity	What are the general search trends in terms of volume, search term, and geography? How have searches within a service category have changed over time? How have searches within a certain geography have changed over time?
Flyout Activity	How many times did the Flyout appear? How did users engage with the Flyout?
Needs Analysis
Assessment Activity	How many assessments were submitted over time? How many people were assessed? And what proportion had a need identified? What social needs trends were observed?
Site Assessment Details	Who are the individuals who have been assessed through the platform? What are the individual seeker, social needs, and helper details of each assessment that is being completed?
Referral Activity	How many referrals have been made? For how many individuals? What are the statuses of the referrals? Were people able to get help? Which programs are referred to most frequently? And are people able to get help?
Site Referral Details	Who are the individuals who have been helped through the platform? What are the program, provider, and helper details of each referral that is being sent?
Staff Adoption
Group and Worker Activity	How often are groups and/or individuals using the site? What group(s) is an individual user a part of?
Resource Management
Program Summary Dashboard	How many programs are in my service area? And are they claimed? What programs do your users commonly engage with on your sites? And how are uses engaging with them (i.e. interact, connect, refer)

For additional details on the dashboards listed above, please view the detailed Analytics Overviews.

Helpful Resources

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Overview

Choosing the Right Report

Helpful Resources

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